Minister for the National Disability Insurance Scheme
Minister for Government Services

Media release: Services Australia update for Victoria

4 August 2020

The Hon Stuart Robert MP

Minister for the National Disability Insurance Scheme
Minister for Government Services

Services Australia operations are changing for Victoria under new restrictions announced by the Victoria Government. Victorians who need to access payments are urged to use Services Australia’s online and call service options rather than visit service centres.

A step-by-step guide to applying for payments is available at and information about online and self-service options is available at or 136 240. People don’t need to come into a service centre to confirm their identity and get a Customer Reference Number—this can all be done online.

Service centres will remain open but only for the most vulnerable in the community. In line with the latest health advice, there will be strict limits on the number of staff and customers who can be in a service centre at any one time and anyone visiting must wear a face covering. If someone attends a service centre and they can undertake their business via online or telephone, they may be asked to leave and use these services. Someone may also be asked to leave if their border or travel permit does not allow them to be in a service centre.

The easiest and quickest way to start a claim is online or via phone. People can do most of their Centrelink and Medicare business online or over the phone. We encourage everyone to use these channels wherever possible.

Minister for Government Services, Stuart Robert, said people can check and start applying for assistance now and activate if they leave or have reduced employment.

‘If a person thinks there may be a change to your employment over the coming weeks, I’d encourage you to go to right now to check eligibility and start the application process,’ Minister Robert said.

‘People may be redirected to online or phone services if they visit a service centre for routine business – so save a trip, stay home and try these option first.’

If people can’t use Services Australia’s online services, they can call their main payment line for assistance. People can also call 131 202 to speak to Services Australia in their language.

Visit for more information.

Page last updated: 4 August 2020