Minister for the National Disability Insurance Scheme
Minister for Government Services

Media release: Bribie Islanders gain improved access to Centrelink, Medicare services

19 April 2021

Senator The Hon Linda Reynolds CSC
Minister for the National Disability Insurance Scheme
Minister for Government Services

Mr Terry Young
Member for Longman

The Bribie Island community will have improved access to Centrelink and Medicare services with the opening of a Services Australia Agent on the island.

Minister for Government Services the Hon Linda Reynolds CSC said the Agent would help people access government services including Centrelink, Medicare and Child Support, and have self-service facilities.

“My colleague, the Member for Longman, Terry Young, has strongly supported improved access to government services for Bribie Island residents,” Minister Reynolds said.

“Services Australia conducted an Expression of Interest process to identify a host organisation to provide the Agent service. I am delighted that the Bribie Island Neighbourhood Centre in Bellara will begin delivering the service from today, Monday 19 April 2021.

“People will be able to visit the Agent and use self-service equipment, scan, print and upload documents and receive advice on how to register for and use our digital services with confidence.

“Increasingly people are conducting their business with us online and Agent staff receive extensive training to help the community access these digital self-service options.”

Mr Young said he was pleased the Bribie Island community would have better access to key government services through the new Agent.

“I’m so pleased that this service is now up and running,” Mr Young said.

“Many people on the island have told me what a massive difference this service would mean for them and I’m delighted to get it delivered.

“Bribie locals will be able to use the self-service equipment at the Centre and receive face-to-face information and support for a range of Centrelink, Medicare and other Government services.”

While the Agent personnel are not Services Australia, Bribie locals will have access to a dedicated line in which to receive support for more complex enquiries.

“People living in the Bribie area will no longer have to travel to Caboolture to get face-to-face information and support for a range of government services, including general inquires, certifying, photocopying and printing documents and more.

“The opening of an Agent service on the island demonstrates the Government’s commitment to supporting our island community into the future,” Mr Young said.

Bribie Island residents will also continue to have access to the Caboolture Service Centre at 20-22 George Street, Caboolture.

For more information about services available at Agents, visit servicesaustralia.gov.au/agents

Page last updated: 19 April 2021