Minister for the National Disability Insurance Scheme
Minister for Government Services

Media release: New and improved Services Australia service centres

15 June 2021

The Hon Linda Reynolds CSC
Minister for the National Disability Insurance Scheme
Minister for Government Services

Senator Jim Molan AO DSC
Senator for New South Wales

Wyong and Narooma residents will benefit from improved access to Centrelink and Medicare services, with upgraded service centres opening today.

The new-look Wyong office is located in Village Central Wyong, just 450 metres from the former service centre at Hely Street. Down the coast, work has just completed on the newly refurbished Narooma Service Centre.

Customers attending both centres will experience a consistent service delivery approach, tailored for their individual circumstances. They will be offered a range of service options, including support to access the digital channel, appointment based servicing for Centrelink services, face-to-face customer interviews, and referral to specialists or other government services.

Minister for Government Services the Hon Linda Reynolds CSC said the new service centres meet the changing needs of the local community, and reflect the agency’s commitment to delivering services that are simple, helpful, respectful and transparent.

‘The contemporary spaces also come with new and improved services for the Wyong and Narooma communities, like upgraded self-service terminals, and being able to book appointments for Centrelink services,’ Minister Reynolds said.

‘By pre-booking a time for Centrelink services, locals can minimise waiting at the service centre. They can phone their regular Centrelink payment line to book a time for a face-to-face appointment.’

Senator for New South Wales Jim Molan said both communities would be well served by the new facilities.

‘It’s also a great opportunity for locals to tell Services Australia what they think of the improvements, as staff will be seeking feedback about their experience,’ Senator Molan said.

The former Wyong Service Centre at Hely Street is now closed, with the new and improved service centre in Village Central Wyong open Monday to Friday from 8.30am to 4.30pm.

The Narooma Service Centre, at 185 Princes Highway, will continue to serve the community Monday to Friday, from 8:30am to 4:30pm.

For more information about Services Australia service centres, visit www.servicesaustralia.gov.au/findus

More information about Centrelink appointment based services is available at www.servicesaustralia.gov.au/appointments

Page last updated: 15 June 2021