Minister for the National Disability Insurance Scheme
Minister for Government Services

Media release: QLD/NSW Flood Emergency Update

4 March 2022

Senator the Hon Linda Reynolds CSC

Minister for the National Disability Insurance Scheme
Minister for Government Services

In the response phase of the flood disaster impacting Queensland and New South Wales, Services Australia’s immediate focus is on getting disaster recovery payments into the pockets of those who have been impacted.

Latest claims, as at 9am this morning:

  • More than $83 million in Disaster Recovery Payment (AGDRP) and Disaster Recovery Allowance (DRA) have been paid for 69,000 claims.
  • Since claims opened in Queensland on Monday, 1 March and New South Wales on Tuesday, 2 March:          
    • 54,000 claims worth $64 million have been granted in Queensland.
    • 15,000 claims worth $19 million have been granted in New South Wales.

Disaster Support Payments Activated

  • The Morrison Government has activated the following two immediate disaster supports:
    • The Australian Government Disaster Recovery Payment (AGDRP) is a one-off lump sum of $1000 per adult and $400 per child to people who have suffered severe injury or major property damage.
    • The Disaster Recovery Allowance (DRA) is a 13 week income support for people who will lose income as a result of the floods.
  • As at 9am today (Friday, 4 March) the AGDRP and DRA has been activated in 38 local government areas across South East Queensland and Northern New South Wales.
  • The 21 eligible LGAs in Queensland are: Bundaberg, Goondiwindi, Western Downs, Brisbane, Fraser Coast, Gladstone, Gold Coast, Gympie, Ipswich, Lockyer Valley, Logan, Moreton Bay, Noosa, North Burnett, Redland, Scenic Rim, Somerset, South Burnett, Southern Downs, Sunshine Coast and Toowoomba.
  • The 17 eligible LGAs in New South Wales are: Armidale, Ballina, Bellingen, Byron, Clarence Valley, Coffs Harbour, Glen Innes Severn, Hornsby, Kempsey, Kyogle, Lismore, Nambucca, Port Macquarie/Hastings, Richmond, Tenterfield, The Hills and Tweed.

Accessing Services Australia

  • Applications for support can be done online via myGov, by calling 180 22 66, face to face at service centres, and increasingly at evacuation and recovery centres.
  • All but a small number of Service Centres in Queensland and New South Wales remain open.
    • The current list of temporary service centre closures is here.
  • While the vast majority of service centres remain open, Services Australia continues to deploy teams to assist people in flood hit areas as soon as it is safe to do so and in consultation with state and local authorities.
  • Services Australia has extended the 180 22 66 phone operating hours from 8am to 7pm Monday to Friday, and 10am to 4pm on weekends.
  • Please check that the information in your application is correct. Where an application is incomplete, a service offer will need to contact the applicant by phone to complete the form, potentially slowing the payment.
  • Where applications are complete and eligible, payments are usually made within one day.

Comments to be attributed to the Minister for Government Services, Senator Linda Reynolds:

The Morrison Government has acted swiftly to deliver urgent disaster support to flood hit communities across Queensland and New South Wales.

The Morrison Government remains completely focused on supporting flood impacted communities in the days, weeks and months ahead.

Page last updated: 4 March 2022