Minister for the National Disability Insurance Scheme
Minister for Government Services


7 March 2022

Senator the Hon Linda Reynolds CSC

Minister for the National Disability Insurance Scheme
Minister for Government Services

In the response and recovery phase of the flood disaster impacting Queensland and New South Wales, Services Australia’s immediate focus is on getting disaster recovery payments into the pockets of those who have been impacted.

Latest claims, as at 9am this morning, Monday 7 March:

  •  More than $193.5 million in Disaster Recovery Payment (AGDRP) and Disaster Recovery Allowance (DRA) have been paid for 163,000 claims in the past 7 days.
  • Since claims opened in Queensland on Monday, 1 March and New South Wales on Tuesday, 2 March:
    • 89,000 claims worth $104.8 million have been granted in Queensland.
    • 74,000 claims worth $88.7 million have been granted in New South Wales.
  • Services Australia continues to process a high number and value of claims compared to other recent natural disasters. For example, in the first 2 weeks of the 2021 NSW Floods Services Australia processed 107,000 claims.

Disaster Support Payments Activated

  • The Morrison Government has activated the following two immediate disaster supports:
    • The Australian Government Disaster Recovery Payment (AGDRP) is a one-off lump sum of $1000 per adult and $400 per child to people who have suffered severe injury or major property damage.
    • The Disaster Recovery Allowance (DRA) is a 13 week income support for people who will lose income as a result of the floods.
  • AGDRP and DRA has been activated in 67 local government areas across Queensland and New South Wales.

Accessing Services Australia

  • Applications for support can be done online via myGov, by calling 180 22 66, face to face at service centres, and increasingly at evacuation and recovery centres. More than 99% of claims have been submitted online.
  • All but a small number of Service Centres in Queensland and New South Wales remain open.
  • The current list of temporary service centre closures as well as temporary service locations (including evacuation and recovery centres) is here.
  • While the vast majority of service centres remain open, Services Australia continues to deploy teams to assist people in flood hit areas as soon as it is safe to do so and in consultation with state and local authorities.
  • Services Australia has extended the 180 22 66 phone operating hours from 8am to 7pm Monday to Friday, and 10am to 4pm on weekends.
  • Please check that the information in your application is correct. Where an application is incomplete, a service officer will need to contact the applicant by phone to complete the form, potentially slowing the payment.
  • Where applications are complete and eligible, payments are usually made within one day.
  • Services Australia is re-prioritising its flexible internal and external staffing resources to process disaster claims as quickly as possible, and hundreds of staff from across the Australian Public Service (APS) have been seconded to bolster the agency’s surge capacity.

Comments to be attributed to the Minister for Government Services, Senator Linda Reynolds:

The Morrison Government has acted swiftly to deliver urgent disaster support to flood hit communities across Queensland and New South Wales.

The significant number of claims paid reflects the size and scale of this flood disaster.

I want to acknowledge the incredibly dedicated Services Australia staff who are working tirelessly in flood hit communities as well as in our call centres to deal with the strong demand for disaster support.

The Morrison Government remains completely focused on supporting flood impacted communities in the days, weeks and months ahead.

Page last updated: 7 March 2022